Instant Answers to Some Common Questions

WHEN I MOVE TO TRISTAR, CAN I REQUEST MY DATA AT ANY TIME?

Yes. The data is yours and it is written in our contract.

WHEN I MOVE TO TRISTAR CAN I HAVE REMOTE ACCESS TO MY SUBSCRIBER INFORMATION AND HISTORY?

Yes, TriStar uses DICE automation giving you real-time of access to your subscriber information. Matrix is a remote access webpage and gives you the ability to manage all your subscriber information from setting up new accounts, data changes of all types, put accounts on/off test, and see test results. You can even watch signals come in to the system in real time and so much more.

WHY WOULD A CENTRAL STATION WANT TO MANAGE MY PHONE LINES?

If the central station manages your phone lines, they can bring them into the central station on their dedicated circuits. This helps eliminate the problem of garbled signals and missed communications that can occur more frequently on toll free numbers that are pointed to a local number at your central station. Also, if you manage your own lines and there is a problem with your toll free numbers in the middle of the night, we can’t help you because we are not your phone carrier’s customer.

IF TRISTAR MANAGES MY PHONE LINES, CAN I GET THEM BACK WHEN I WANT THEM?

Yes. They are yours and it’s in TriStar’s contract.

WHAT ARE YOUR BACKUP SYSTEMS?

Hot redundant backup computer system for all receivers and communication equipment. Uninterruptible power supplies with standby generators and UPS units, along with advanced disaster management protocols.

WHEN I MOVE TO TRISTAR, CAN I REQUEST MY SUBSCRIBERS SIGNAL ACTIVITY?

Yes. This is also yours. It’s in TriStar’s contract so there is never a question.

WHEN I MOVE TO TRISTAR, WILL YOU ANSWER MY INCOMING CALLS IN MY COMPANY’S NAME?

Yes. Our services are designed so that your customers believe they are talking to your central station, not TriStar. TriStar takes this one step further. When we call your subscribers, we utilize your caller ID, not ours.

WHEN I MOVE TO TRISTAR DO YOU HAVE THE ABILITY TO SEND TEXT AND E-MAIL TO ME AND MY SUBSCRIBERS?

Yes. Tristar can do both.